Last updated: 8 August 2026
We hope you love your Gemmies bracelet. If you change your mind, you must contact us at hello@gemmies.my within 48 hours of the courier’s recorded delivery time to request a return.
Change-of-mind returns
If your return is approved, the bracelet must be posted within three calendar days of receiving our return instructions. Returns sent without prior approval will not be accepted.
To be eligible for a return, the bracelet must be unworn, unused and in its original condition. Its original jewellery box, packaging and all accompanying items must also be returned. Bracelets showing signs of wear, damage, alteration, stretching, exposure to water or chemicals, or improper handling will not be accepted.
For change-of-mind returns, the customer is responsible for the full cost of return postage. A tracked delivery service must be used, and the returned parcel remains the customer’s responsibility until it is safely received by Gemmies.
Refunds
Once the returned bracelet has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method and will reflect the amount actually paid for the item after any applicable discount. Return-postage costs are non-refundable.
Exchanges
As every Gemmies bracelet is a one-of-a-kind design with only one available, we do not offer exchanges.
Customised items
Customised, resized, personalised and special-request items cannot be returned for a change of mind.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact hello@gemmies.my within 48 hours of the courier’s recorded delivery time. Include your order number, a description of the issue, and clear photographs or video of the item and its packaging. Please keep the item and all original packaging while we review your request.
Do not return the item until we provide return instructions. Where the item is confirmed to be damaged, defective or incorrect, Gemmies will cover or reimburse reasonable return-postage costs and provide an appropriate remedy in accordance with applicable Malaysian consumer law.
Natural variations
Natural variations in crystal colour, pattern, inclusions, texture and shape are part of the individual character of genuine stones and are not considered defects. Minor differences caused by lighting, photography or screen settings are also not considered defects.
Damage caused by wear, overstretching, impact, exposure to water or chemicals, improper storage, normal wear and tear, or failure to follow the provided jewellery-care instructions is not eligible for a refund.
Consumer rights
This policy does not limit any rights or remedies available under applicable Malaysian consumer law.